Have a question? Our FAQ section is here to help! We’ve compiled answers to some of the most common questions we receive, so you can quickly find the information you need—no waiting or reaching out required. Whether you’re looking for help with a service, product details, or general info, chances are the answer is just a click away.
A doorstep trash collection service offers the convenience of having your trash, recycling, or other disposable items collected right from your doorstep. This eliminates the need for you to haul garbage or recyclables to a dumpster or disposal site, providing a hassle-free method for managing your waste.
Impact Trash Solutions gives our team time off to enjoy the holidays with their family and friends!
The below are Holidays which are regularly observed No Service Holidays:
An updated calendar can be found on our website under the 'Residents' tab.
We appreciate all feedback and suggestions! Please don't hesitate to contact us via our website, email, or phone to share your ideas on enhancing our valet trash service.
Impact Trash Solutions deeply values the safety of our team, management partners, and residents. There are some days that services may be suspended due to inclement weather.
Inclement weather refers to any weather condition that significantly impairs safe travel or working conditions. This includes, but is not limited to, severe storms, hurricanes, tornadoes, heavy snowfall, ice storms, extreme cold or heat, and flooding.
General guidelines for our doorstep trash collection service are as follows:
Note: Collection guidelines may vary by community, so please reach out to your onsite Leasing Team with any specific questions.
Impact Trash Solution’s recycling collection follows the same schedule as your normal, nightly trash collection service.
To have your recycling collected, simply bag your recyclables in clear or blue plastic bags, tie them securely, and place them in your Impact Trash Solutions provided container.
Recyclable items vary by area, so please check with your community management on which items are allowed by your local Recycling Service Provider.
Note: Recycling services are provided only for communities equipped with on-site recycling services in place. Impact Trash Solutions is not a waste hauler and does not remove any waste or recycling from community premises
Impact Trash Solutions uses notices to outline essential guidelines designed to optimize the collection experience for you and your neighbors.
If you received a notice, our team has identified a violation to one of our service guidelines. Please review the information marked on the notice for the specific violation in question.
Your community management has approved and directed Impact Trash Solutions to distribute these door tags as a reminder of the expectations set for residents and to ensure the best service experience possible.
Our doorstep trash collection service is designed for regular household waste including kitchen scraps, non-recyclable materials, and everyday trash.
Our doorstep service does not include bulk trash, large items, electronics, or furniture removal.
Please contact your on-site Leasing team for directions on how to properly dispose of these items
If you experience any problems with your doorstep trash collection service, like a missed collection, please do not hesitate to reach out to our customer support team right away at support@impacttrash.com or submit a Missed Collection Ticket. Our goal is that each and every resident’s unit is checked and collected each night of service.